If you have a maintenance emergency please contact the following phone number depending on the time of day:

Monday through Friday 8:00 a.m. to 6:00 p.m. - Please contact the Housing and Residence Life Office at 470-578-5483.

After-Hours and on Weekends: Contact your Resident Assistant on Call:

KSU Place: 404-969-7818
University Village: 404-969-7819
University Village Suites: 404-323-6963
Austin Residence Complex: 404-969-8856
East Campus (Commons, Courtyard, Howell): 404-217-2446
West Campus (HV100/200 and Columns): 404-217-2395


If you have a maintenance request go to the Housing Portal below and login with your NetID and Password. Click on the “maintenance” tab at the top and follow the instructions to enter a work order.

Housing Portal

What is an emergency versus routine work order?

Emergency: Flooding, power outage, fire, etc.
Routine: Light bulb out, garbage disposal not working, thermostat not working, etc.