Frequently Asked Questions

• Q. Why are my housing fees not prorated?

  A. Housing fees are not prorated. As a resident, you are paying for an annual contract price. That annual contract price can be paid in one lump sum, by semester or can be broken down into equal payments for your convenience.

• Q. Can I move out when I am done with classes?

  A. The Resident’s Housing Agreement specifies the Agreement Period and is different depending on the community you live in. Check your Housing Agreement to see if you have a 10 or 12 month contract.

• Q. Can I use my financial aid to pay for my housing?

  For:

  • Austin Residence Complex I
  • KSU Place I and II
  • University Village
  • University Village Suites 

  Financial aid will not be applied directly to housing charges. You may use your financial aid refund to pay housing charges after you receive a refund.

  For:

  • Austin Residence Complex II
  • Marietta Campus Housing

  Financial aid will be applied to housing charges directly in Owl Express.

• Q. How do I view my housing balance?
  A. 

  If you live in:

  • Austin Residence Complex I
  • KSU Place I and II
  • University Village
  • University Village Suites

  Please review these instructions on how to view your housing balance. 

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  If you live in:

  • Austin Residence Complex II
  • Marietta Campus Housing

  You can check your housing balance in Owl Express.

• Q. Do I get a Meal Plan if I live on campus?

  A. Yes, all residential students will automatically be assessed a Meal Plan as part of their housing package. Your Meal Plan assessment is based on your earned credit hours. Please check the University Dining website for more specific information.

• Q. What forms of payment are accepted?

  A. Austin Residence Complex I, KSU Place I, KSU Place II, University Village and University Village Suites residents can pay online via electronic check, debit or credit card. Please note that American Express is not accepted.

  Austin Residence Complex II and Marietta Campus residents can pay online via credit/debit card. They may also pay in-person at the Bursar's Office.

• Q. Who do I make my checks out to?

  A. Austin Residence Complex I, KSU Place I, KSU Place II, University Village and University Village Suites residents should make their checks out to "Kennesaw State University Housing".

  Austin Residence Complex II and Marietta Campus residents should make their checks out to "Kennesaw State University".

• Q. Can I pay with a check in the Housing and Residence Life Office?

  A. We do not accept in-person payment with a check for students living in Austin Residence Complex I, KSU Place I, KSU Place II, University Village or University Village Suites. If you visit our office with a check payment, we will direct you to the Housing Portal to complete the online check payment process. Please see this document to assist you with that process.

• Q. What is the mailing address to send in payments?

  A. We recommend paying housing fees online on the online portal, but you can mail in your payment as well.

  Mailing Address:

  For Austin Residence Complex Phase I (Buildings 100-1100), KSU Place, University Village, University Village Suites

  3391 Town Pointe Dr.
  MD 9101
  Kennesaw, GA 30144
  Attn: Housing Payments

  For Austin Residence Complex Phase II (Buildings 1200-1400) and Marietta Campus Housing

  Office of the Bursar
  395 Cobb Ave. NW
  Kennesaw, GA 30144

• Q. What is my on-campus mailing address?

  A. If you are a Kennesaw Campus resident:

  Full Name
  KSU ID Number
  1000 Chastain Road
  Kennesaw, GA 30144

  If you are a Marietta Campus resident:

  Full Name
  KSU ID Number
  1100 South Marietta Parkway
  Marietta, GA 30060