Services and Maintenance


  • Kennesaw Campus: 

    All residential students living at the Kennesaw Campus will pick up mail and parcels at Talon Express, located on the second floor in the James V. Carmichael Student Center.

    Residential students pick up letters at the mail window at Talon Express. Mail window hours are Monday – Friday, 8:00 AM – 5:00 PM.

    Please note that students may pick up parcels anytime at the lockers during James V. Carmichael Student Center hours. 

    Click here to view more information about Kennesaw Campus Mail. 

    Marietta Campus: 

    Residential students living on the Marietta Campus with properly addressed packages and first class mail will receive an email notification from Campus Postal Services (or Packcity for packages). If using the Outlook App, the email may fall into your “Other” folder in lieu of your inbox. Mail pick-up is at the Mail Window, located in University Stores in the Joe Mack Wilson Student Center. 

    Until you receive an email, your item is not ready for pickup. A valid picture ID will be required to pick up the item. 

    Students have 15 days to pick up their package or first-class mail. To ensure receipt, Campus Postal Services will send two email notifications during the 15 days. After 15 days, the item will be returned to the sender.

    Click here to view more information about Marietta Campus Mail. 

  • Kennesaw Campus Residents
    Full Name (Must be the same name on Talon Card)
    KSU ID Number
    1000 Chastain Road
    Kennesaw, GA 30144

    Marietta Campus Residents
    Full Name (Must be the same name on Talon Card)
    KSU ID Number
    1100 South Marietta Parkway
    Marietta, GA 30060


If you have a maintenance request, please log into the Housing Portal. Click on the "Maintenance" tab at the top and follow the instructions to enter a work order.

Housing Portal


How to Place a Maintenance Order

If you have a maintenance emergency, please contact the Talon One Service Center for assistance:

For after hours and weekends, please contact your Resident Assistant on call:

Emergency vs Routine Work Order:

  • Emergency: Flooding, power outage, fire, etc.
  • Routine: Light bulb out, garbage disposal not working, thermostat not working, etc.